Most Minute app problems come down to device, location, or account status. Work through the checks below before writing to support.
I have no tasks available, or I see a 403 error
This normally means one of the following:
Your account has been disabled
Your phone is not a compatible model
Your location does not match the project requirements
Confirm your device is on the approved list and that you are in your approved country without a VPN, then write to us through the chat so we can investigate.
My account is disabled
First verify that you are using an approved device and recording from your approved country. If both are correct, write to us through the chat.
I see "Failed to Create Upload" or error 400
This usually means the task is no longer available, or there was a problem with the upload itself. Try another available task. If the problem continues, write to us through the chat.
My upload seems stuck or incomplete
Keep the app open with a stable connection and confirm your phone has free storage — but do not delete already-uploaded videos to make room. Delete other photos and videos instead.
Should I delete a video that failed or looks wrong?
No. Contact support before deleting any uploaded video, including anything showing a pending status, red flag, or 0% quality.
My hours are not showing in Claru
That is usually the review queue rather than a fault. Allow 2 to 3 business days. See How video review works.
If you still need help after reading this, write to us through the chat and our team will look into it.