When Are Payments Processed?
Payments are processed every Tuesday.
Once your payout method has been set up correctly, you'll receive payment during the next eligible payment cycle.
Which Hours Count Toward Tuesday's Payment?
Only approved work counts toward payment.
Hours approved before the weekly payment cutoff will be included in that week's Tuesday payment. Any hours approved after the cutoff will automatically be included in the following week's payment.
What Is the Minimum Payout?
The minimum payout is $50 USD.
If your balance is below $50, it will automatically roll over until you reach the minimum payout amount.
When Will My Payment Arrive?
Payments usually arrive within 1–4 business days after being processed.
Please note that first-time payments may take slightly longer, depending on your bank.
What Do I Need to Do to Get Paid?
Your recordings must maintain a high Quality Score.
Your account overall must maintain a high Quality Score.
You must use an approved device.
You must record from your approved country.
Each recording must meet your project's minimum duration.
Recordings that don't meet these requirements are not paid.
How Do I Add My Payment Details?
Go to the Payments page in Claru and follow the instructions to add your banking information. Add these details before your first payment cycle to avoid delays.
How Much Will I Get Paid?
Each project has its own payment rate.
The payment amount for your project will always be communicated before you begin recording or completing work.
Where Can I View My Payment History?
You can view your payment history at any time on the Payments page in your Claru dashboard.
Which Banks Can I Use?
You may use any bank account in your own name that accepts international payments.
Can I Be Paid Through PayPal or Payoneer?
No.
At this time, PayPal and Payoneer are not supported.
If you still need help after reading this, write to us through the chat and our team will review it.
Check the relevant section below before writing to support — most payment questions come down to timing, not errors.
My payment says "Completed" but I have not received it
The payment has been processed on our side and is still working its way through the banking system. Allow the full 1 to 4 business days, and a little longer for a first-time payment.
My Payment Is Missing
If your payment has already been processed, please allow the full 1 to 4 business days for it to arrive. If it still hasn't arrived, write to us through the chat.
My Payment Was Returned or Failed
A returned or failed payment usually means there was an issue with your banking information or your bank was unable to accept the payment.
Before writing to support, please:
Check your banking details in Claru for errors.
Make sure the bank account is in your name.
Contact your bank to confirm that your account can receive international payments.
Update or correct your banking information if needed.
Once your banking information has been updated and confirmed, write to us through the chat.
After your information has been confirmed, our team can request that the payment be reprocessed.|
Please allow approximately 5–7 days for a returned payment to be reprocessed.
If all of your banking details are correct but the payment continues to fail, we recommend switching to a bank that other contributors have successfully used to receive Claru payments. If you do not currently have a valid bank account, wait until your banking issue is resolved before attempting to reprocess your payment.
After updating or changing your bank information, please confirm this in your support conversation so our team can move forward with the reprocessing request.
Please do not open multiple conversations or repeatedly contact the team about the same returned payment. This will not speed up the process. We will contact you once there is an update.
Please note: A $10 reprocessing fee may apply and may be deducted from the payment amount.
I Got Paid Less Than I Expected
Payments only cover approved hours that passed review before the weekly cutoff. Hours that are still pending, or that were approved after the cutoff, roll into a later cycle. Check the Metrics page in Claru to see exactly how many hours you have approved so far.
I Haven't Been Paid At All
Check each of the following:
Your balance has reached the $50 minimum payout.
Your banking details are saved on the Payments page.
You have approved hours, not just uploaded hours.
Your recordings met the device, location, duration, and Quality Score requirements.
What should I include when I contact support about a payment?
Your Claru email, the approximate amount and date expected, and a screenshot of the relevant Payments page entry. For missing-hours questions, include a screenshot of your Metrics page too.
If you still need help after reading this, write to us through the chat and our team will review it.