Verify your email address
If you created your Claru account with an email address and password, you must verify that address before you can use the platform.
Verification takes one click on a link we email to you, and the link expires after 24 hours.
Why is my account locked?
If you have just created your account, the most common reason is that your email address has not been verified yet.
Simply verify your email and your account will unlock automatically.
Until your email address is verified, nothing on Claru will work - this applies from the moment you sign up. You can still sign in, but instead of your dashboard you will see a verification page showing the address on your account, and every other page and action stays blocked until you click the link.
If you are signed in with the wrong account, the verification page also has a Sign out link so you can switch to a different account.
How do I verify my email address?
When you sign up, we'll automatically send a verification email to the email address you registered with.
Open the email.
Click Verify Email Address.
Your account will unlock automatically.
You do not need to sign in again after verifying.
How do I get a new verification email?
On your profile page , click Re-send verification link.
My link has expired
Verification links expire after 24 hours.
If you click an expired or invalid link, the verification page shows an error and lets you send a fresh one straight away — nothing is lost.
I signed up with Google or Apple — do I need to verify?
No.
If you created your account using Continue with Google or Continue with Apple, your account is automatically verified and no verification email is required.
I made a typo in my email address
If you made a mistake when entering your email address during sign-up, you cannot change the email address on your account yourself.
Contact the support team and we will correct it for you.
Do I need to verify on every device?
No.
Email verification is linked to your account, not your device. Once you've verified your account, you can sign in from any supported device without verifying again.