Some Claru projects collect photos or still images rather than video. These projects run entirely in your web browser — there is no app to install.
How do I start a photo task?
Open My Work, find the project card and click Start next task. The submission page opens in your browser and shows the project's own guidelines under Image Requirements — read these first, because requirements vary between projects.
How does the submission form work?
Every photo goes through the same three steps:
Upload — add one still image by clicking to browse or dragging and dropping; only JPEG and PNG files are accepted
Category — select the category (and sub-category, if the project has one) that matches your photo
People — list every person in the photo with their full name (first and last), date of birth (entered as month/day/year) and a ticked Consent box
By submitting, you confirm that you hold the rights in the image and that each listed person — or a parent or guardian for any minor — accepts Claru's Content Submission, Likeness Release, and Indemnity Terms. After a successful submission the form resets so you can move straight on to the next photo.
What are the image requirements?
Upload the original file from your camera or phone. Renaming another file type to .jpg does not work — files that are not genuine JPEG or PNG images are refused. Some projects also require a minimum resolution of 2048px on the shortest side and an aspect ratio of 1:1, 16:9 or 9:16; if your photo is sharp enough but the wrong shape, an in-browser cropper opens so you can crop it to an accepted ratio without cutting anyone off. Other projects accept any size, so always check the requirements shown on the submission page.
How many people can be in a photo?
A photo can include up to 9 people, and every one of them must be listed on the consent form. If the project has a Groups category, group photos must contain between 3 and 9 people, listed from left to right, top to bottom. It also helps to vary the people you photograph: photos containing people who have already appeared in too many of your photos in the same project can be rejected.
How much does each photo pay?
Photo projects pay a flat USD amount per task, shown on the project card. Only approved photos are paid — rejected photos and photos still in review pay nothing. Approved earnings are paid out on the normal weekly schedule; see How and when you get paid. If you work as part of a team, your team lead holds the payout account and rates are not shown on your project cards.
What happens after I submit?
Each photo shows one of three statuses: In review, Approved or Rejected. You can follow progress from the project's View submissions page, where the Total submitted, In review, Approved and Rejected cards filter your full submission history.
My photo was rejected — can I fix it?
The reason is shown with the photo in the Rejected section on your My Work page. Press View on the rejected photo to open it for editing — the full rejection reason is shown there too. Depending on the project, rejected photos may be corrected and resubmitted: replace the image or fix the details, then click Update Image to send it back for review. Follow the guidelines carefully and do not resubmit unchanged work; projects may limit how many times a photo can be resubmitted.
If you still need help after reading this, write to us through the chat and our team will look into it.