Why aren't my approved hours showing in Claru?
The Minute app and Claru display different information.
The Minute app shows the total hours you have uploaded, regardless of whether they have been reviewed.
Claru only shows approved hours after your videos have successfully completed the review process.
If some of your uploaded hours are not yet visible in Claru, they are most likely still waiting to be reviewed. This does not mean your recordings have been rejected.
Additionally, ensure that the appropriate filters are adjusted on the Metrics page to display all projects, including older V1 recordings.
My videos are not appearing in Claru at all
If your recordings are not showing in Claru in any state, not approved, not pending and not in review, the problem is usually the account you used in the Minute app. There are three common causes:
You signed in to the Minute app with an email other than the one shown on your Claru project page.
There is a typo in the email you used, so it does not match your Claru account.
You recorded under a different organization, so the videos were never linked to Claru.
How do I check the account I am recording under?
Before you record, open the Minute app and confirm two things: that you are signed in with the email shown on your Claru project page, and that the organization shows as Claru. If Minute asks for an organization code, use the one shown on your project page. The email puts the recordings on your account and the code puts you in the right organization.
I recorded with the wrong email or organization. What happens now?
It depends on how much you recorded. With fewer than 5 approved hours, unfortunately those recordings cannot be transferred or recovered. With 5 or more approved hours, write to us through the chat and our team may be able to sync your Minute app account with your Claru account. From now on, sign in to the Minute app with the email shown on your Claru project page, confirm the organization shows as Claru, and record from there.
If you still need help after reading this, write to us through the chat and our team will review it.