Update (October 12, 2026): this article describes the old sign-in with the @supply.claru.ai address. Since October 12, 2026, you sign in to the Minute app with the personal email and password shown on your Claru project page. Follow the steps in Minute App (Recording App).
You must sign in to the Minute app with the @supply.claru.ai email that Claru generates for you. This address is what links your recordings to your Claru account so they can be reviewed and paid.
Where do I find my @supply.claru.ai email?
Log in to your Claru account
Open the Inbox page
Your generated @supply.claru.ai address is displayed there
Use this address when you register for and sign in to the Minute app.
What password do I use?
Your Minute password is separate from your Claru password. If the one you have does not work, reset it from the app. There is no way to look it up.
How do I reset my Minute password?
Open the Minute app and tap Forgot password on the login screen.
Enter your @supply.claru.ai address, copied exactly from your Claru Inbox.
Open the Inbox page in your Claru account at app.claru.ai/inbox and refresh it.
Open the message from Minute and follow the link to set a new password.
Go back to the app and sign in with your @supply.claru.ai address and the new password.
The reset message arrives in your Claru Inbox, not in your personal email. The @supply.claru.ai address is not a real mailbox and cannot be opened anywhere else.
The reset message never arrives in my Claru Inbox
If you requested the reset with the address copied from your Inbox, refreshed the page and the message is still not there, contact support instead of requesting it again. Include your Claru email, your @supply.claru.ai address and the time you requested the reset.
Why can I not just use my personal email?
Recordings made while signed in with a personal email are not connected to your Claru account, so they cannot be credited or paid.
I already recorded using my personal email — can it be recovered?
It depends on how much you recorded:
Fewer than 5 approved hours — unfortunately those recordings cannot be transferred or recovered
5 or more approved hours — write to us through the chat. Our team may be able to sync your Minute app account with your Claru account
What should I include when I contact support?
To investigate a wrong-email problem we need:
Your personal email
Your Claru (@supply.claru.ai) email
The email you used in the Minute app
The recording dates
Approximately how many hours are missing
Screenshots of your Claru dashboard and of the Minute app
Sending all of this at once lets us resolve it in a single pass.
How do I avoid this problem?
Before every recording session, confirm you are signed in to the Minute app with your @supply.claru.ai address and that you are on the correct account. See Recording and uploading your videos for the full pre-recording checklist.
If you still need help after reading this, write to us through the chat and our team will look into it.